SATISFACTS ONSITE INSIGHTS LIVE WEBINAR
THURSDAY-APRIL 17 AT 11:00 AM CST
FREE from Market Survey Tools by Spherexx.com
Join Jen Picotti and Lia Smith for "From Unbearable to Unbelievable: Transforming the Difficult Resident"
Residents say the darndest things, and sometimes they say the unimaginable! As professionals, part of the job is managing difficult conversations and minimizing explosive situations. In this session you’ll learn 5 strategies to keep your cool and respond (not react) to even the most outrageous resident encounter. With special thanks to our sponsor: Spherexx. Click HERE to register.
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